Lesson Policies

ATTENDANCE
Attendance

Once your registration is complete, your lesson time and day remain the same until you inform us that you wish to change or withdraw.

No personal contact information should be given to or received from the teacher.

If you need to miss (cancel) a lesson, you must do so in one of the following ways:

• Directly through your TeacherZone.com account (see video below for instructions)
• Email lessons@elefantemusic.com
• Call (908) 464-5928

Teachers are not responsible for lesson scheduling or for communicating your schedule changes to the lesson administrator. Therefore please communicate any scheduling changes directly to an Elefante Music administrator using any of the methods listed above.

Refunds are not given for a student-cancelled lesson. You may be eligible for a make-up lesson if you cancel your lesson more than 24 hours in advance of your lesson. If you do not appear for a scheduled lesson, and do not notify Elefante music, you will be marked as a “no-show.” No-show lessons are not eligible for a make-up or refund as set forth below.

If in-person lessons cannot be conducted, due to inclement weather or other events, lessons will be held virtually and policies remain the same.

MAKE-UP LESSONS
Make-Up Lessons

To qualify for a make-up lesson, you must give 24 hours’ notice of your absence as set forth above. You must be a current student. Your account must not have a balance.

If your cancelled lesson qualifies for a make-up, you have 90 days to make up the lesson as long as you remain on that teacher’s schedule. Make-up lessons are not guaranteed and are dependent upon the teacher’s availability. Make-up lessons expire 90 days after the cancelled lesson OR immediately upon withdrawal from lessons, including temporary withdrawals. Your make-up will carry over into the summer or school year if you remain on the schedule.

If you do not attend a scheduled make-up lesson, the lesson will be forfeited.

SUBSTITUTE TEACHERS
Substitute Teachers

If a teacher needs to cancel a day or more of lessons, Elefante may allow a substitute to teach in their place. When a substitute is approved and provided by Elefante Music, the lesson will be held as scheduled. If a teacher is absent and no substitute is available, Elefante Music will issue a refund.

LESSON PAYMENTS AND FEES
Lesson Payments and Fees

Lessons are $40/half hour and are scheduled in 30 minute increments. You must provide a credit card when signing up for lessons. Your credit card will be charged for the number of lessons remaining in the month at registration, and on or about the 1st of the month thereafter.

We charge a $15 administrative fee for each student enrolling in private lessons. This fee is waived if the student was actively enrolled in private lessons within the previous 60 days.

HOLIDAYS
Holidays

There are no lessons on the following remaining 2021 and 2022 dates. These holidays are not included in lesson fees.

Saturday 5/29/21- Monday 5/31/21 – Memorial Day Weekend
Sunday 7/4/21 through Monday 7/5/21 – Independence Day
Monday 8/30/21 through Sunday 9/5/21 – Summer Break
Monday 9/6/21 – Labor Day
Tuesday 9/7/21- Rosh Hashanah
Thursday 9/16/21 – Yom Kippur
Sunday 10/31/21 – Halloween
Wednesday 11/24/21 through Sunday 11/28/21 – Thanksgiving Weekend
Winter Break Thursday 12/23/21 – Sunday 1/2/22
Monday 1/17/22 – Martin Luther King, Jr. Day
Monday 2/21/22 – Presidents’ Day
Friday 4/15/22- Sunday 4/17/22 – Easter Weekend
Friday 5/27/22- Monday 5/30/22 – Memorial Day Weekend

TEACHERZONE
TeacherZone

Elefante Music utilizes TeacherZone for scheduling and payments. Through this application, students will receive lesson reminders and other notifications. You can use your TeacherZone account to cancel a lesson (see video above under ATTENDANCE), view your billing and attendance history, and update your credit card. You may also easily communicate with the teacher and share documents through the “chat” function. A free app is available for students through the iOS or Android app stores.

VIRTUAL ZOOM LESSONS
Virtual Zoom Lessons

Elefante Music uses Zoom to facilitate virtual lessons. At registration, students will receive their teacher’s Zoom Meeting ID and password, and will use these credentials for every virtual lesson with that teacher.

VIRTUAL LESSON AUTHORIZATION
Virtual Lesson Authorization

If signing up for virtual lessons, parent/guardian must authorize Elefante Music to provide virtual music lessons to any minor child by a teacher employed by Elefante Music through the Zoom platform.

COVID PROCEDURES FOR IN-PERSON LESSONS
COVID Procedures for In-Person Lessons

In keeping with the recommendations regarding the prevention of the spread of COVID-19, Elefante Music requires that a mask be worn at all times, temperature checks must be taken upon entry to Elefante Music, and if the student is not feeling well, the lesson must be rescheduled. Parent (or guardian over 18 years old) must sign our Covid-19 waiver in-person before every in-person lesson.

DISCONTINUING LESSONS
Discontinuing Lessons

We require at least 7 days notice to discontinue lessons and payment. You must submit a request to end via this online form to begin the withdrawal process. Notice by email, phone or other means will not initiate the withdrawal process.