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Once your registration is complete, your lesson time and day remain the same until you inform us that you wish to change or withdraw.
If you need to miss (cancel) a lesson, please do so on your Teacher Zone account. Watch this short video to learn how to cancel a lesson:
You may be eligible for a make-up lesson if you cancel your lesson more than 24 hours in advance of your lesson. Refunds are not given for a student-cancelled lesson. If you do not appear for a scheduled lesson, and do not notify Elefante music, you will be marked as a “no-show.” No-show lessons are not eligible for a make-up or refund as set forth below.
At no time are teachers responsible for lesson scheduling or for communicating your schedule changes to the lesson administrator.
To qualify for a make-up lesson, you must give 24 hours’ notice of your absence through your TeacherZone account as set forth above. You must be a current student. Your account must not have a balance. The make-up lesson must be held before the end of the current school year, however make-up lessons are not guaranteed.
When a substitute is approved and provided by Elefante Music, the lesson will be held as scheduled. If a teacher is absent and no substitute is available, Elefante Music will issue a refund.
If in-store lessons cannot be conducted, due to inclement weather or other events, lessons will be held virtually and policies remain the same.
LESSON PAYMENTS AND FEES
Lessons are $40/half hour and are scheduled in 30 minute increments. You must provide a credit card when signing up for lessons. Your credit card will be charged for the number of lessons remaining in the month at registration, and on or about the 1st of the month thereafter.
We charge a $15 administrative fee for each student enrolling in private lessons. This fee is waived if the student was actively enrolled in private lessons within the previous 60 days.
Elefante Music utilizes Teacher Zone for scheduling and payments. Through this application, students will receive lesson reminders and other notifications. You can use your TeacherZone account to conveniently cancel a lesson, view your billing and attendance history, and update your credit card. You may also easily communicate with the teacher and share documents through the “chat” function in TeacherZone. A free app is available for students through the iOS or Android app stores.
VIRTUAL ZOOM LESSONS
Elefante Music uses Zoom to facilitate virtual lessons. At registration, you will receive a Zoom Meeting ID and password, which the student will use to be connected to their teacher.
VIRTUAL LESSON AUTHORIZATION
Parent understands and acknowledges that, in keeping with the recommendations regarding the prevention of the spread of Covid-19, Elefante Music has temporarily suspended in-studio music instruction. Parent hereby authorizes Elefante Music to provide virtual music lessons to Parent’s minor child by a teacher employed by Elefante Music through the TeacherZone or Zoom platforms. Parent understands that no personal contact information should be given to or received from the music teacher.
We require at least 7 days notice to discontinue lessons and payment. You must submit a request to end via this online form to begin the withdrawal process. Notice by email, phone or other means will not initiate the withdrawal process.