Lesson Policies

Click a topic to jump to that section, or read all below.

ATTENDANCE
MAKE-UP LESSONS
SUBSTITUTE TEACHERS
PAYMENTS AND FEES
HOLIDAYS
TEACHERZONE
VIRTUAL ZOOM LESSONS
VIRTUAL LESSON AUTHORIZATION
DISCONTINUING LESSONS

ATTENDANCE

Once your registration is complete, your lesson time and day remain the same until you inform us that you wish to change or withdraw.

If you need to miss (cancel) a lesson, please do so on your Teacher Zone account. Watch this short video to learn how to cancel a lesson:

You may be eligible for a make-up lesson if you cancel your lesson more than 24 hours in advance of your lesson. Refunds are not given for a student-cancelled lesson. If you do not appear for a scheduled lesson, and do not notify Elefante music, you will be marked as a “no-show.” No-show lessons are not eligible for a make-up or refund as set forth below.

If in-store lessons cannot be conducted, due to inclement weather or other events, lessons will be held virtually and policies remain the same.

At no time are teachers responsible for lesson scheduling or for communicating your schedule changes to the lesson administrator. Please communicate with an Elefante administrator directly to make any scheduling changes.

MAKE-UP LESSONS

To qualify for a make-up lesson, you must give 24 hours’ notice of your absence through your TeacherZone account as set forth above. You must be a current student. Your account must not have a balance.

If your cancelled lesson qualifies for a make-up, you have 90 days to make up the lesson as long as you remain on that teacher’s schedule. Make-up lessons are not guaranteed and are dependent upon the teacher’s availability. Make-up lessons expire 90 days after the cancelled lesson OR immediately upon withdrawal from lessons, including temporary withdrawals. Your make-up will carry over into the summer or school year if you remain on the schedule.

Once scheduled, make-up lessons cannot then be rescheduled. If you do not attend a scheduled make-up lesson, the lesson will be forfeited.

SUBSTITUTE TEACHERS

If a teacher needs to cancel a day or more of lessons, Elefante may allow a substitute to teach in their place. When a substitute is approved and provided by Elefante Music, the lesson will be held as scheduled. If a teacher is absent and no substitute is available, Elefante Music will issue a refund.

LESSON PAYMENTS AND FEES

Lessons are $40/half hour and are scheduled in 30 minute increments. You must provide a credit card when signing up for lessons. Your credit card will be charged for the number of lessons remaining in the month at registration, and on or about the 1st of the month thereafter.

We charge a $15 administrative fee for each student enrolling in private lessons. This fee is waived if the student was actively enrolled in private lessons within the previous 60 days.

HOLIDAYS

There are no lessons on the following 2020-2021 dates. These holidays are not included in lesson fees.

Monday 9/28 – Yom Kippur
Monday 10/12 – Columbus Day
Saturday 10/31 – Halloween
Wednesday 11/25 through Sunday 11/29 – Thanksgiving
Winter Holiday Wednesday 12/23 – Sunday 1/3
Monday 1/18 – MLK Day
Monday 2/15 – Presidents’ Day
Friday 4/2- Sunday 4/4 – Easter Weekend
Saturday 5/29- Monday 5/31 – Memorial Day Weekend

TEACHERZONE

Elefante Music utilizes Teacher Zone for scheduling and payments. Through this application, students will receive lesson reminders and other notifications. You can use your TeacherZone account to conveniently cancel a lesson (see video above under ATTENDANCE), view your billing and attendance history, and update your credit card. You may also easily communicate with the teacher and share documents through the “chat” function. A free app is available for students through the iOS or Android app stores.

VIRTUAL ZOOM LESSONS

Elefante Music uses Zoom to facilitate virtual lessons. At registration, you will receive a Zoom Meeting ID and password, which the student will use to be connected to their teacher.

VIRTUAL LESSON AUTHORIZATION

Parent understands and acknowledges that, in keeping with the recommendations regarding the prevention of the spread of Covid-19, Elefante Music has temporarily suspended in-studio music instruction. Parent hereby authorizes Elefante Music to provide virtual music lessons to Parent’s minor child by a teacher employed by Elefante Music through the TeacherZone or Zoom platforms. Parent understands that no personal contact information should be given to or received from the music teacher.

DISCONTINUING LESSONS

We require at least 7 days notice to discontinue lessons and payment. You must submit a request to end via this online form to begin the withdrawal process. Notice by email, phone or other means will not initiate the withdrawal process.