Lesson Policies

2019 – 2020 School Year Lesson Policies

At this time all lessons are taking place virtually.

Once you are signed up for a lesson time, that remains your time until you inform us that you wish to change or discontinue. We must be notified that you wish to discontinue at least 24 hours before your next lesson, or you will be charged for that lesson.

Elefante Music utilizes Teacher Zone for scheduling and payments. Through this application, students will receive lesson reminders 48 hours in advance of their next lesson. A free app is available for students through the iOS or Andriod app stores.

Cancellation policy

If you miss a lesson you must still pay for it. All lesson cancellations must be done before the lesson through your TeacherZone account, at the store counter, or by phone. The teacher is not responsible for lesson scheduling or for communicating your schedule changes to the front desk.

If you do not appear for a scheduled lesson and Elefante Music was not notified, you will be marked “no-show.” No-show lessons are billable and are not eligible for a make-up or refund.

Make-up lessons are not guaranteed. To qualify for a make-up lesson:
· You must give 24 hours’ notice of your absence
· You must be a current student
· Your account must not have a balance
· The make-up must be scheduled within the school year (not the summer or the next school year)
We will do our best to find a make-up for qualified absences. However, make-up lessons are dependent on the schedule of the teacher and are not guaranteed.
If a teacher is absent and no substitute is available, Elefante Music will credit your account. In the event of store closing due to inclement weather or other event, Elefante Music will credit your account.

School Year Lesson Payments and Fees

Lessons are $40/half hour and are scheduled in 30 minute increments. You must provide a credit card when signing up for lessons. Your credit card will be charged for the month at the first lesson, and on the 1st of the month thereafter.

If you wish to pay by cash or check, payment must be made before the first lesson, and before the 1st of each month thereafter.

Administrative Fee

We charge a $15 administrative fee for each student enrolling in private lessons. This fee is waived if the student was actively enrolled in private lessons within the previous 60 days.