Lesson Policies Agreement

ATTENDANCE

Once your registration is complete, your lesson time and day remain the same until you inform us that you wish to change or withdraw.

No personal contact information should be given to or received from the teacher.

If you need to miss (cancel) a lesson, you must do so in one of the following ways:

• Directly through your TeacherZone.com account
• Email lessons@elefantemusic.com
• Call (908) 464-5928

Teachers are not responsible for lesson scheduling or for communicating your schedule changes to the lesson administrator. Therefore please communicate any scheduling changes directly to an Elefante Music administrator using any of the methods listed above.

Refunds are not given for a student-cancelled lesson. You may be eligible for a make-up lesson if you cancel your lesson more than 24 hours in advance of your lesson. If you do not appear for a scheduled lesson, and do not notify Elefante music, you will be marked as a “no-show.” No-show lessons are not eligible for a make-up or refund as set forth below.

If in-person lessons cannot be conducted, due to inclement weather or other events, lessons will be held virtually and policies remain the same.

MAKE-UP LESSONS

To qualify for a make-up lesson, you must give 24 hours’ notice of your absence as set forth above. You must be a current student taking weekly lessons. Your account must not have a balance. Make-up lessons are not guaranteed and are dependent upon the teacher’s availability. Make-up lessons are not transferable to another student and must be taken with the original teacher.

If you do not attend a scheduled make-up lesson, the lesson will be forfeited.

SUBSTITUTE TEACHERS

If a teacher needs to cancel a day or more of lessons, Elefante may allow a substitute to teach in their place. When a substitute is approved and provided by Elefante Music, the lesson will be held as scheduled. If a teacher is absent and no substitute is available, Elefante Music will issue a refund.

PAYMENTS AND FEES

Lessons are $40/half hour and are scheduled in 30 minute increments. You must provide a credit card when signing up for lessons. Your credit card will be charged for the number of lessons remaining in the month at registration, and on or about the 1st of the month thereafter for the number of lessons that will occur in that month.

We charge a $15 administrative fee for each student enrolling in private lessons. This fee is waived if the student was actively enrolled in private lessons within the previous 60 days.

HOLIDAYS

There are no lessons on the following 2022 - 2023 dates. These holidays are not included in lesson fees.

Friday 4/15/22 through Sunday 4/17/22 - Easter Weekend
Friday 5/27/22 through Monday 5/30/22 - Memorial Day Weekend
Friday 7/2/22 through Monday 7/4/22 - 4th of July
Monday 8/29/22 through Sunday 9/4/22 – Summer Break
Monday 9/5/22 – Labor Day
Monday 9/26/22- Rosh Hashanah
Wednesday 10/5/22 – Yom Kippur
Monday 10/31/22 – Halloween
Wednesday 11/23/22 through Sunday 11/27/22 – Thanksgiving Weekend
Friday 12/23/22 through Monday 1/2/23 – Winter Break
Monday 1/16/23 – Martin Luther King, Jr. Day
Monday 2/22/23 – Presidents’ Day
Friday 4/7/23 through Sunday 4/9/23 – Easter Weekend
Friday 5/26/23 through Monday 5/29/23 – Memorial Day Weekend

TEACHERZONE

Elefante Music utilizes TeacherZone for scheduling and payments. Through this application, students will receive lesson reminders and other notifications. You can use your TeacherZone account to cancel a lesson (see video above under ATTENDANCE), view your billing and attendance history, and update your credit card. You may also easily communicate with the teacher and share documents through the “chat” function. A free app is available for students through the iOS or Android app stores.

VIRTUAL LESSONS

If applicable at any point, you authorize Elefante Music to provide virtual music lessons with a teacher employed by Elefante Music through the Zoom platform. You understand that no personal contact information should be given to or received from the music teacher.

DISCONTINUING LESSONS

We require at least 7 days notice to discontinue lessons and payment. You must submit a request to end via this online form to begin the withdrawal process. Notice by email, phone or other means will not initiate the withdrawal process.