Returning an Instrument to Elefante Music

Is the student going to continue playing?

YES

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CONTINUE RENTING

Continuing your rental has many benefits!

  • No missed practice time.
  • You’re on your way to owning your instrument. Our monthly plan allows you to accumulate rental credit that can be used towards the purchase of the instrument OR a Virtuoso Step Up instrument.

To find out what is available to you, call us or email info@elefantemusic.com.

NO

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RETURN YOUR INSTRUMENT

Follow the instructions below to return your instrument.

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How to Return Your Instrument

School Returns

Due to summer closures, we are no longer accepting school returns. Please return your instrument directly to one of our locations.

School returns require a Return Authorization obtained from Elefante Music. If you returned your instrument to the school WITHOUT a Return Authorization, please email info@elefantemusic.com.

Store Returns

Instruments may be returned directly to either of our locations:

• New Providence – 1790 Springfield Ave
• Scotch Plains – 413 Park Ave

NOTE: Store returns DO NOT require a Return Authorization.

Instrument Rental Returns Policy

• There are no refunds for instrument rentals that are returned early within the trial rental period.
• Instrument rentals that are on the monthly plan can be returned at any time with no obligation to continue.
• An instrument on a trial plan that is returned after its due date will incur a monthly fee(s) for the time you have the instrument. Rental payments are not contingent upon practice, lesson, or school schedules.
• All instruments returned to school must be marked with a Return Authorization number obtained from Elefante Music. If a Return Authorization number is not obtained, the monthly rental fee will be charged until the instrument is returned to Elefante Music.

Questions about your rental account?
Email info@elefantemusic.com