Is the student going to continue playing?
YES
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CONTINUE RENTING
Continuing your rental has many benefits!
- No missed practice time.
- You’re on your way to owning your instrument. Our monthly plan allows you to accumulate rental credit that can be used towards the purchase of the instrument OR a Virtuoso Step Up instrument.
To find out what is available to you, call us or email info@elefantemusic.com.
NO
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RETURN YOUR INSTRUMENT
Follow the instructions below to return your instrument.
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How to Return Your Instrument
![](https://www.elefantemusic.com/content/uploads/2022/11/SchoolIcon-150x150.png)
School Returns
Due to summer closures, we are no longer accepting school returns. Please return your instrument directly to one of our locations.
School returns require a Return Authorization obtained from Elefante Music. If you returned your instrument to the school WITHOUT a Return Authorization, please email info@elefantemusic.com.
![](https://www.elefantemusic.com/content/uploads/2022/11/StoreIcon2.png)
Store Returns
Instruments may be returned directly to either of our locations:
• New Providence – 1790 Springfield Ave
• Scotch Plains – 413 Park Ave
NOTE: Store returns DO NOT require a Return Authorization.
Instrument Rental Returns Policy
• There are no refunds for instrument rentals that are returned early within the trial rental period.
• Instrument rentals that are on the monthly plan can be returned at any time with no obligation to continue.
• An instrument on a trial plan that is returned after its due date will incur a monthly fee(s) for the time you have the instrument. Rental payments are not contingent upon practice, lesson, or school schedules.
• All instruments returned to school must be marked with a Return Authorization number obtained from Elefante Music. If a Return Authorization number is not obtained, the monthly rental fee will be charged until the instrument is returned to Elefante Music.
Questions about your rental account?
Email info@elefantemusic.com