Returning an Instrument to Elefante Music

Is the student going to continue playing?

CONTINUE RENTING

Continuing your rental means no missed practice time and allows you to accumulate rental credit that can be used towards the purchase of the instrument. We have special offers for first-time renters and discounts on instrument purchases. To find out what is available to you, call us or email info@elefantemusic.com.

RETURN YOUR INSTRUMENT

Follow the instructions below to return your instrument.

Returning Your Instrument

How to Return Your Instrument

School Returns

To return your instrument rental to the school, you need a Return Authorization (RA). Do not return your instrument to the school without an RA. An RA includes a unique Return Authorization Number and important instructions that help ensure the instrument is returned to us and your account is updated.

Use the form below to request your Return Authorization.

Store Returns

Instruments may be returned directly to either of our locations:

• New Providence – 1790 Springfield Ave
• Scotch Plains – 413 Park Ave

NOTE: Store returns DO NOT require a Return Authorization.

Instrument Rental Returns Policy

• There are no refunds for instrument rentals that are returned early within the trial rental period.
• Instrument rentals that are on the monthly plan can be returned at any time with no obligation to continue.
• An instrument on a trial plan that is returned after its due date will incur a monthly fee(s) for the time you have the instrument. Rental payments are not contingent upon practice, lesson, or school schedules.
• All instruments returned to school must be marked with a Return Authorization number obtained from Elefante Music. If a Return Authorization number is not obtained, the monthly rental fee will be charged until the instrument is returned to Elefante Music.

Questions about your rental account?
Email info@elefantemusic.com

Return Authorization Request Form

Instructions

Fill out the form below and click SUBMIT. Required fields are marked with a red asterisk. Please allow at least 2 business days to receive your authorization and instructions.

"*" indicates required fields

Parent/Guardian's Name*
Student's Name*
If known. Can be found on your invoice if you have received one.
Instrument Rental Return Policy*